Customer Care Promise
Do you have someone available if I need help?
Absolutely. You are never alone.
No matter your question or concern, our team is here to support you with kindness and attention.
We want you to feel welcomed, understood, and fully confident during your shopping experience.
Is your customer service available 24/7?
Yes — our Virtual Assistant is available 24/7 to give you instant answers.
If you need quick information about sizing, orders, delivery, or products,
you can reach out anytime, day or night.
What if I need more personal or detailed help?
You can contact our human support team at any time through:
- Email : avellaequipe@gmail.com
- WhatsApp message
- Our Contact Form on the website
We treat every message with care and attention.
Even if the response isn’t immediate due to high demand,
we promise to reply as soon as possible, always with a thoughtful and personalized answer.
What is your goal when helping customers?
Our mission is simple:
turn every interaction into a beautiful, smooth, and positive experience.
We want every woman to feel:
- supported
- valued
- respected
- and confident
Your satisfaction is not just important to us —
it's our responsibility.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
But for now , it's free shipping on your first order .